How long does shipping take? A general timeline is 3-6 business days for the USA and 4-5 business days for the rest of the world. This may be subject to depending on high volume events, such as Black Friday.
Once our fulfilment team packs your order, it will be picked up by the shipping courier and you will be notified via email with your tracking number. As excited as we are for you to receive your new products, please keep in mind there may be delays during transit that are beyond our control. We suggest contacting your package's shipping courier for any delivery questions you may have.

Returns and exchanges. We want you to love the products you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 10-day return window to file a return or an exchange. Returns and exchanges are only available for the USA at the moment.

Will I have to pay customs fees on my order? If you are located outside of the United States, United Arab Emirates and Saudi Arabia, your order may be subject to customs fees/taxes based on the retail value of the package. These fees are not determined by Avancus and are beyond our control.

If you have questions as to why you are billed certain import fees/taxes, or would like a more detailed outline of what to expect when your package arrives in your country, we recommend contacting your local customs office.

1. What’s your return & exchange policy?

We want you to love the products you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 14-day return window to file a return. Please note we only accept returns and exchanges for the United States at the moment.

2. When will I receive my order?

A general timeline is 3-7 business days for the USA and 5-6 business days for the rest of the world. This may be subject to depending on high volume events, such as Black Friday.

3. What’s my shoe size?

Avancus fits true to size for most customers.

•⁠ ⁠If you are in between sizes, please select the smaller size.
•⁠ ⁠If you have low volume feet and/or noticeably narrow feet, size down.

4. Why should I choose your footwear?

Today, conventional shoes contain unnecessary cushioning and a narrow toe box, distancing you from the ground and squishing your toes at the same time.

The excessive cushioning reduces the foot-brain nerve connection (also known as sensory feedback), which ultimately disrupts coordination and balance. And the narrow toe box does not give your toes space to spread out and find the balance needed to stabilize you.

So, it is imperative to invest in footwear that will realign your toes and keep your feet close to the ground which ultimately increases stability and balance.

5. I have flat feet. Are your shoes appropriate?

Yes, they are. Most weak arches are caused by wearing shoes with a narrow toe box. 

Our shoes, on the other hand, contain an anatomical (foot-shaped) toe box, allowing you to spread out your toes and form a natural arch. 

6. I have wide feet. Are your shoes appropriate?

Yes, they are. Unlike conventional shoes that have a narrow toe box, our shoes have an anatomical (foot-shaped) toe box which will be suitable for even the widest feet.

7. Do you ship orders internationally? If so, how will orders be shipped?

Yes, we do! To get your order to you, we've partnered with DHL Express for quick and reliable delivery.

8. I've received a defective product. What shall I do?

At Avancus, we take great pride in the quality of our sports footwear. While it is rare, we understand that issues may arise with any physical goods across any industry.

If you receive defective and/or damaged goods, please email info@avancus.com with photos so that we can send you a free replacement pair.