We want you to love the products you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 14-day return window to file a return. Start Your Return.
1. Return Policy
Return Window: 15 days from the date your order arrives at your door.
Extended Holiday Returns: Orders placed now can be exchanged or returned until January 6, 2026.
Eligible Orders: Returns are accepted for orders shipped within the USA only.
Exclusions:
- Items discounted 40% or more are considered final sale and are not eligible for a return or exchange.
- Underwear and socks cannot be returned or exchanged for hygiene reasons.
Refund Method: Refunds are processed to the original payment method once the return is approved.
Return Shipping:
- Customers are responsible for the cost of return shipping.
- Original shipping fees are non-refundable.
2. Exchange Policy
- Exchanges are only available for the same product in a different size.
- If your desired size is unavailable, a refund will be issued.
3. Return Standards & Conditions
To ensure a smooth process, please make sure your items meet these conditions before returning:
Items must be:
- Unworn, unwashed, and not put through a dryer
- Free from animal or human hair
- Free from glitter, powder, skin cells, or any residue
- Without strong odors (smoke, detergent, cologne, body spray, etc.)
- Without marks or stains, including deodorant
- Without excessive pilling
Items not meeting these conditions may be denied and returned to the sender.
4. Processing Time
- Please allow 6–12 business days after your return is delivered for inspection and processing.
- If your return hasn't been processed within that timeframe, email info@avancus.com and our team will expedite it.
- If a return is denied, you'll receive an email notification explaining why.
5. Packaging & Liability
- Customers are responsible for securely packaging and shipping return items using the label and instructions provided through Happy Returns.
- Avancus is not liable for returns that are lost, delayed or damaged due to improper packaging or shipping errors.
- Please keep proof of shipment until your return has been processed.
6. Defective or Damaged Items
We take great pride in the quality of our products. If you receive a defective or damaged item:
- Email info@avancus.com within 15 days of receiving your order.
- Include clear photos of the defect or damage.
- Our team will verify and send a replacement at no additional cost.
7. Delayed or Exceptional Returns
If unforeseen circumstances prevent you from returning your order within 15 days, please reach out to info@avancus.com before sending your return. We understand that things happen, and we handle exceptions on a case-by-case basis.
8. Final Sale & Warranty
- Products marked Final Sale cannot be returned or exchanged.
- However, they are still covered under our Warranty Policy for manufacturing defects.
Need Help?
If you need assistance or have questions, we're here to help.
Email info@avancus.com and our support team will make sure you're taken care of.
