Returns &
Exchanges

Return & Exchange Window: 15 days from the date your order arrives at your door.

Eligible Orders: Returns and exchanges are accepted for orders shipped within the USA only.

Refund Method: Refunds are processed to the original payment method once the return is approved.

Return Shipping:

• Customers are responsible for the cost of return shipping unless they opted into Checkout+, which includes a prepaid return label purchased at checkout.
• Original shipping fees are non-refundable.

Exchange Policy:

• Exchanges are available for a different product, colorway and/or size.
• If your preferred variant is unavailable, a refund will be issued once the returned item has been received and inspected.

Exclusions:

• Items discounted 40% or more are considered final sale and are not eligible for a return or exchange.
• Underwear and socks cannot be returned or exchanged for hygiene reasons.

Return Standards & Conditions

To ensure a smooth process, please make sure your items meet these conditions before returning:

Items must be:

• Unworn, unwashed, and not put through a dryer
• Free from animal or human hair
• Free from glitter, powder, skin cells, or any residue
• Without strong odors (smoke, detergent, cologne, body spray, etc.)
• Without marks or stains, including deodorant
• Without excessive pilling

Items not meeting these conditions may be denied and returned to the sender.

If you purchase Checkout+ at checkout, return shipping is covered. Otherwise, you will be responsible for return shipping costs.

What is Checkout+? Checkout+ is an optional add-on available at checkout that provides free return shipping.

By adding Checkout+ on your order, you will receive:

• Free Return Shipping: If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.

Processing Time

• Please allow 5–10 business days after your return is delivered for inspection and processing.
• If your return hasn't been processed within that timeframe, email info@avancus.com and our team will expedite it.
• If a return or exchange is denied, you'll receive an email notification explaining why.

Packaging & Liability

• Customers are responsible for securely packaging and shipping return items using the label and instructions provided through REDO.
• Avancus is not liable for returns that are lost, delayed or damaged due to improper packaging or shipping errors.
• Please keep proof of shipment until your return has been processed.

Defective or Damaged Items

We take great pride in the quality of our products. If you receive a defective or damaged item:

1. Email info@avancus.com within 15 days of receiving your order.
2. Include clear photos of the defect or damage.
3. Our team will verify and send a replacement at no additional cost.

Delayed or Exceptional Returns

If unforeseen circumstances prevent you from returning your order within 15 days, please reach out to info@avancus.com before sending your return. We understand that things happen, and we handle exceptions on a case-by-case basis.

Final Sale & Warranty

• Products marked Final Sale cannot be returned or exchanged.
• However, they are still covered under our Warranty Policy for manufacturing defects.

Start Your Return: Begin via REDO →

If you need assistance or have questions, we're here to help. Email info@avancus.com and our support team will make sure you're taken care of.

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.