We offer a one-year guarantee on products that don’t meet performance expectations, subject to the following:
- All quality claims are reviewed individually.
- Proof of purchase or customer identification is required.
- Items affected by normal wear and tear, misuse or accidents are not eligible for return.
We stand behind every product we build. If you believe your item has an issue, you can contact us here (underlined and redirect to contact page).
How We Build Gear That Enhances Your Performance
Materials. We use high-performance materials and advanced engineering to deliver precision fit, feel, and function. If the right solution doesn’t exist, we’ll create it—because your gear should adapt to you, not the other way around.
Design Precision. We manufacture every product to meet elite standards. From the overall structure down to the smallest detail, we take a meticulous approach to ensure everything we make performs with purpose and never gets in the way.
Tested by World Class Athletes. We design for movement, not theory. Every piece is shaped by real-world feedback from our athlete network and rigorously tested to perform in high-pressure environments. The result? Gear that delivers when it counts.
Frequently ask questions
What’s Your Quality Promise?
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Our Quality Promise is a limited guarantee that covers products not performing as intended within one year of purchase. If something isn’t meeting the standard it was designed for, we’ll work with you to replace the item or provide a reasonable solution. Items that fall outside these criteria will be handled according to our standard Return Policy.
Please note: Only products altered through Avancus-approved services may be eligible under this policy. Any external modifications, alterations, or repairs will void eligibility. For full details, refer to our Terms and Conditions or Return Policy.
Why One Year?
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Every Avancus product undergoes rigorous testing to ensure it performs at the highest level. We believe one year provides ample time to put your gear to the test and ensure it meets your expectations. After that, if a product shows a clear defect, we’ll still review it on a case-by-case basis.
What kind of resolution can I expect?
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All quality-related concerns are reviewed on a case-by-case basis. If your item is within one year of purchase, our team will work with you to provide a solution that directly addresses the issue.
What do I need to submit a quality return?
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To process a quality return, we’ll need to see the item and a valid proof of purchase. This can include your original receipt, order confirmation (email or physical), packing slip or purchase history from your customer profile.
If you're unable to provide proof of purchase, such as in the case of a gift, we may request identification to verify the claim.
How can I extend the life of my product?
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To get the most out of your gear, follow the care instructions provided and use the product as intended. Proper care and usage go a long way in preserving performance and durability over time.
