Returns & Exchanges

Returns & Exchanges

We want you to love the products you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 15-day return window to file a return.

Start your returnView policy

Return window

15 days

15-day window 15 days from the date your order arrives at your door.
Eligible orders Returns and exchanges are accepted for orders shipped within the USA only.
Return shipping Customers are responsible for the cost of return shipping. Original shipping fees are non-refundable.
Exchanges Exchanges are only available for the same product in a different size.

How it works

Start your return or exchange

Visit with your order number to start your return or exchange.

Exchange

Same item / new size
  1. 01

    Start your exchange

    Visit with your order number to start your return or exchange.

  2. 02

    Choose a size

    Exchanges are only available for the same product in a different size.

  3. 03

    Return your item

    Customers are responsible for securely packaging and shipping return items using the label and instructions provided through Happy Returns.

  4. 04

    Replacement or refund

    If your desired size is unavailable, a refund will be issued.

Refund

Original payment method
  1. 01

    Start your return

    Visit with your order number to start your return or exchange.

  2. 02

    Ship it back

    Please keep proof of shipment until your return has been processed.

  3. 03

    Inspection

    Items not meeting these conditions may be denied and returned to the sender.

  4. 04

    Refund method

    Refunds are processed to the original payment method once the return is approved.

Return standards

Return Standards & Conditions

To ensure a smooth process, please make sure your items meet these conditions before returning.

  • Unworn, unwashed, and not put through a dryer
  • No animal or human hair
  • No glitter, powder, skin cells, or any residue
  • No strong odors, including smoke, detergent, cologne, body spray, etc.
  • No marks or stains, including deodorant
  • No excessive pilling

Policy details

Return Policy

Return & Exchange Window

15 days from the date your order arrives at your door.

Eligible Orders

Returns and exchanges are accepted for orders shipped within the USA only.

Exclusions
  • Items discounted 40% or more are considered final sale and are not eligible for a return or exchange.
  • Underwear and socks cannot be returned or exchanged for hygiene reasons.
  • Products marked Final Sale cannot be returned or exchanged.
Refund Method

Refunds are processed to the original payment method once the return is approved.

Return Shipping

Customers are responsible for the cost of return shipping.

Original shipping fees are non-refundable.

Exchange Policy
  • Exchanges are only available for the same product in a different size.
  • If your desired size is unavailable, a refund will be issued.
Packaging & Liability

Customers are responsible for securely packaging and shipping return items using the label and instructions provided through Happy Returns.

Avancus is not liable for returns that are lost, delayed or damaged due to improper packaging or shipping errors.

Please keep proof of shipment until your return has been processed.

Delayed or Exceptional Returns

If unforeseen circumstances prevent you from returning your order within 15 days, please reach out to info@avancus.com before sending your return. We understand that things happen, and we handle exceptions on a case-by-case basis.

Final Sale & Warranty
  • Products marked Final Sale cannot be returned or exchanged.
  • However, they are still covered under our Warranty Policy for manufacturing defects.
Processing time

Please allow 5-10 business days after your return is delivered for inspection and processing.

If your return hasn't been processed within that timeframe, email info@avancus.com and our team will expedite it.

If a return or exchange is denied, you'll receive an email notification explaining why.

Damaged or defective items
  1. Email info@avancus.com within 15 days of receiving your order.
  2. Include clear photos of the defect or damage.
  3. Our team will verify and send a replacement at no additional cost.

Need help with an order?

If you need assistance or have questions, we're here to help. Email info@avancus.com and our support team will make sure you're taken care of.

Begin via Happy Returns