FAQs

1. What’s your return & exchange policy?

We want you to love the products you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 14-day return window to file a return. 

Please note we only accept returns and exchanges for the United States and United Arab Emirates at the moment.

2. When will I receive my order?

A general timeline is 3-7 business days for the USA and 3-4 business days for the rest of the world. This may be subject to depending on high volume events, such as Black Friday.

3. What’s my shoe size?

Avancus fits true to size for most customers.

•⁠ ⁠If you are in between sizes, please select the smaller size.
•⁠ ⁠If you have low volume feet and/or noticeably narrow feet, size down.

4. Why should I choose your footwear?

Today, conventional shoes contain unnecessary cushioning and a narrow toe box, distancing you from the ground and squishing your toes at the same time.

The excessive cushioning reduces the foot-brain nerve connection (also known as sensory feedback), which ultimately disrupts coordination and balance. And the narrow toe box does not give your toes space to spread out and find the balance needed to stabilize you.

So, it is imperative to invest in footwear that will realign your toes and keep your feet close to the ground which ultimately increases stability and balance.

5. I have flat feet. Are your shoes appropriate?

Yes, they are. Most weak arches are caused by wearing shoes with a narrow toe box. 

Our shoes, on the other hand, contain an anatomical (foot-shaped) toe box, allowing you to spread out your toes and form a natural arch. 

6. I have wide feet. Are your shoes appropriate?

Yes, they are. Unlike conventional shoes that have a narrow toe box, our shoes have an anatomical (foot-shaped) toe box which will be suitable for even the widest feet.